If your PassCash API or WooCommerce integration is not working as expected, check your account status, configuration, and the current integration requirements before contacting Support.
Check your Business account
Confirm that your PassCash Business account is active and eligible for the API or WooCommerce service you are trying to use.
Review your configuration
Check that your integration has been configured according to the current PassCash documentation and setup instructions.
Check your credentials
If the integration uses credentials or authorization information, confirm that the correct credentials are being used and that they have not been exposed, changed, or revoked.
Check your WooCommerce installation
If you are using WooCommerce, confirm that the PassCash integration is installed correctly and that your store and related software are operating normally.
Contact PassCash Support
If the issue continues after checking your account and configuration, contact PassCash Support and provide a clear description of the problem and the steps that led to it.
Never send confidential API credentials or passwords when requesting technical support.