Frequently asked questions

Find quick answers to common questions about PassCash, your account, cards, payments and more.

Help & Support

Common questions

Browse answers to some of the most frequently asked questions about PassCash.

What is PassCash?

How do I create a PassCash account?

How do I reset my password?

How do I update my account information?

Why do I need to verify my identity?

What should I do if my verification fails?

What is a PassCash wallet?

How do I add money to my PassCash wallet?

How do I create a virtual card?

What can I use my PassCash card for?

Why can I not create a virtual card?

How do I send money?

How do I exchange money between wallets?

Why did my transaction fail?

How do I withdraw funds?

How long does a withdrawal take?

How can I keep my PassCash account secure?

What should I do if I think someone accessed my account?

Does PassCash charge fees?

What currencies are supported by PassCash?

How do I contact PassCash Support?

How do I know if PassCash services are available?