Find quick answers to common questions about PassCash, your account, cards, payments and more.
Browse answers to some of the most frequently asked questions about PassCash.
Withdrawal fees may apply based on the withdrawal method and transaction. Any applicable fee is shown before you confirm the withdrawal.
Supported PassCash Business cards can be added to Google Pay or Apple Pay where the card and mobile wallet service are supported. Availability is also subject to the applicable country and wallet requirements.
Supported PassCash cards can be added to Google Pay or Apple Pay where supported. Availability depends on the card, mobile wallet service, country, and applicable requirements.
Yes. Business information that is available for editing can be updated from your account. Changes to verified information may require additional review before the updated details are accepted.
Yes, eligible PassCash Business cards can be used with supported subscription services, including recurring payments where the merchant and transaction are supported. Approval remains subject to the applicable card and merchant restrictions.
Yes, eligible PassCash cards can be used with supported subscription services, including recurring payments where supported. Approval depends on the merchant, card, country, transaction type, and applicable restrictions.
Yes, where supported, a Business account can use multiple wallets to manage different supported currencies or digital assets separately.
Yes. Eligible Business accounts can request a PassCash card through the Cards section of their account. Card availability is subject to the applicable eligibility requirements.
Yes, eligible Business accounts can use supported PassCash payment services to receive payments. The available receiving options depend on the services enabled for your account.
Yes. PassCash provides API services for eligible businesses that want to integrate supported PassCash functionality into their own websites, applications, or business systems.
Visit the PassCash System Status page to check the current availability of PassCash services, active incidents, and scheduled maintenance when status information is available.
Use a strong, unique password and keep your login credentials private. Never share verification codes, monitor account activity regularly, and only access your Business account from trusted devices and secure connections.
Your business can make eligible payments using the payment services available within its PassCash Business account. Select the applicable payment option, enter the required transaction details, review the amount and fees shown, and confirm the payment.
Open your PassCash wallet and select an available funding option. Choose the funding method you want to use, follow the instructions provided, and review the transaction details before confirming.
Visit the PassCash Support Center to contact the support team through the available support channels. Include your account email, transaction details, and a clear description of the issue when relevant so the team can assist you efficiently.
Select the Personal account option during registration and provide the required information. After registration, complete any identity verification requested by PassCash to access the services available to your account.
Open Currency Exchange in your PassCash account, select the wallet you are exchanging from and the wallet you are exchanging to, enter the amount, review the displayed exchange rate and applicable charges, and confirm the exchange.
Sign in to your PassCash Business account, select the wallet you want to fund, choose an available funding method, and follow the instructions shown on screen. Review the transaction details before confirming the funding request.
Start by reviewing the PassCash API documentation and the requirements for the service you want to integrate. Depending on the integration, your Business account may need to be verified and approved for API access.
Select the Business account option during registration and provide the requested company information. Once your registration is submitted, complete the required business verification steps to activate the services available to your account.
Use a strong, unique password, keep your login credentials private, never share verification codes, and avoid signing in through links or devices you do not trust. Review your account activity regularly and report anything you do not recognize.
Sign in to your PassCash Business account and open the Cards section. If card requests are available for your account, follow the instructions shown to submit your request.
Sign in to your PassCash account and open the Cards section. If card requests are available for your account, follow the instructions shown to submit your request.
Open the Request Payment feature and enter the recipient’s Wallet ID or email address. Select the wallet where you want to receive the funds, enter the amount, review the request, and submit it.
From the PassCash login page, select Forgot Password and enter the email address linked to your account. Check your inbox for the password reset email and follow the instructions to create a new password.
Open the Send Money or Transfer feature in your PassCash account, enter the recipient’s required information and the amount you want to send, review the transaction details, and confirm the transfer.
Sign in to your PassCash Business account and open your business profile or account settings. From there, you can update the business information that is available for editing.
Sign in to your PassCash account and open your profile or account settings. You can update the information that is currently available for editing. Changes to certain verified information may require additional review.
Sign in to your PassCash Business account and open the withdrawal section. Select an available withdrawal method, enter the required information, review the amount, fees, and destination details, then submit the withdrawal request.
Open the withdrawal section of your PassCash account, select an available withdrawal method, enter the required information, review the withdrawal amount, destination, and applicable charges, then submit your request.
Withdrawal processing times depend on the selected withdrawal method and the processing requirements associated with the transaction. The applicable processing information is provided during the withdrawal process.
Withdrawal processing time depends on the withdrawal method and the requirements of the transaction. Where available, the applicable processing information is displayed before you submit the withdrawal.
Keep API credentials confidential and store them using secure server-side credential management. Never place secret credentials in public repositories, browser code, or client-side applications. If a credential is exposed, revoke it and issue a replacement immediately.
The documents required depend on your business structure and jurisdiction. PassCash will identify the information and supporting documentation required for your business during the verification process.
PassCash fees depend on the service or transaction you are using. Applicable charges are presented during the relevant transaction or service process before you confirm it.
You will need to provide accurate information about your company and its authorized representative. Additional business information or supporting documents may be requested as part of the verification process.
A PassCash Business account gives your company access to business wallets, payments, withdrawals, business cards, and eligible PassCash business services from one account.
A PassCash Business wallet is used to hold and manage the supported currencies and digital assets available to your company through its Business account.
A PassCash wallet is where you hold and manage a supported currency or digital asset within your account. Your available wallets and balances are shown in your PassCash account.
PassCash is a digital financial platform that lets you manage supported wallets, send and receive money, exchange supported currencies, make payments, and access PassCash card services from one account.
Change your PassCash password immediately and contact PassCash Support. If you notice an unfamiliar transaction or account activity, provide the relevant transaction details so the issue can be investigated.
Change your account credentials immediately and contact PassCash Support if you believe your account has been compromised. Do not share passwords, verification codes, card information, or other security credentials with anyone claiming to represent PassCash.
Review your submitted business information and documents for accuracy, completeness, and readability. If the issue cannot be resolved through your account, contact PassCash Support so the verification issue can be reviewed.
Check that the personal information you submitted is accurate and that any required documents are valid, current, and clearly readable. If verification continues to fail, contact PassCash Support for assistance.
Your PassCash Business card can be used for eligible purchases at merchants that accept the card. Acceptance can vary by merchant, country, transaction type, card configuration, and applicable restrictions.
Your PassCash card can be used for eligible purchases with merchants that accept the card. Acceptance depends on the card, merchant, country, transaction type, and applicable restrictions.
PassCash supports selected currencies and digital assets across its available services. The currencies available to you are shown within your account and can vary by service and account type.
The PassCash API is designed for businesses and developers that need to connect supported PassCash services with their own applications, websites, platforms, or internal systems.
Card requests may be unavailable when your Business account does not meet the current card requirements or when the card request service is temporarily unavailable. If you believe your account should be eligible, contact PassCash Support.
A card request may be unavailable because your account does not currently meet the card requirements or because card requests are temporarily unavailable. If you believe your account is eligible, contact PassCash Support.
A payment can fail because of insufficient funds, incorrect transaction information, account restrictions, security controls, merchant restrictions, or a temporary processing issue. Check the transaction status and details in your account before attempting the payment again.
A transaction can fail because of insufficient funds, incorrect transaction information, account restrictions, security controls, merchant restrictions, or a temporary processing issue. Review the transaction status and details before trying again.
KYB verification allows PassCash to verify your company and its authorized representatives before providing access to applicable business services. It is an important part of maintaining a secure and compliant platform.
Identity verification helps PassCash confirm that an account belongs to the person registering it and helps protect the platform against fraud, unauthorized activity, and misuse.