A failed deposit means the transaction was not completed successfully and the funds were not credited as expected.
Review the failed deposit
Open your deposit history and locate the failed transaction. Review the transaction information and status shown for the deposit.
Confirm that the correct wallet, payment method, and deposit amount were selected when the transaction was submitted.
What to do next
- Review the failed transaction in your deposit history.
- Check the transaction details for any information that may explain the failure.
- Do not repeatedly submit the same deposit without first reviewing the failed transaction.
- Contact PassCash Support if you need assistance identifying the reason for the failure.
Support may request the transaction details to investigate the issue.