Always verify the recipient information before confirming a PassCash transfer.
If you notice the mistake before sending
Do not submit the transaction. Go back and correct the recipient information before confirming the transfer.
If the transfer has already been submitted
Contact PassCash Support as soon as possible and provide the relevant transaction details.
Transfers that have already been processed may not be reversible. PassCash Support can review the transaction and advise you on the available options.
How to avoid the problem
- Check the recipient information before confirming.
- Review the transfer summary carefully.
- Do not rely only on a name when selecting a recipient.
Taking a moment to verify the recipient before sending can help prevent mistakes.