Additional verification requests
In some circumstances, PassCash may need additional information before completing an account or transaction review.
Why might additional information be requested?
Additional information may be required when submitted information cannot be sufficiently verified or when additional checks are necessary.
What should you do?
- Read the verification request carefully.
- Identify exactly what information is required.
- Provide accurate and complete information.
- Submit clear supporting documentation where requested.
- Wait for the review to be completed.
Do not submit false information
Information submitted for verification should be truthful and accurate. Providing incorrect information can delay or prevent verification.
If you do not understand a verification request, contact PassCash Support before submitting information.