Identity verification is not always completed immediately. Some applications require additional checks, document review, or further information before verification can be completed.
Reasons verification may take longer
- Submitted documents are unclear or incomplete.
- Information does not match the submitted documentation.
- Additional verification is required.
- A submitted document requires further review.
- Additional compliance checks are necessary.
What you should do
Check your PassCash account for messages or requests for additional information. If PassCash asks you to provide another document or correct information, follow the instructions carefully.
Avoid submitting multiple inconsistent applications or documents while your existing verification is being reviewed.
Need assistance?
If your verification remains unresolved beyond the expected processing period, contact PassCash Support.